I’ve waxed poetic about yarn and how much I enjoy working with it. I recently bought a skein of yarn to make an order fit a minimum to get free shipping. I looked at it online and said well that looks interesting and it isn’t too expensive.
When my order came in and I got the yarn in my hot little
hands I was pleased with the texture and the feel of the yarn. One small skein I used to experiment. I have been playing with making lace by the
inch. I picked out one of the patterns
from the book I got on Amazon and started making it. It was a thicker yarn so the pattern was
going to work up into a scarf.
Loved the pattern, worked up quickly and easily, I could
mindlessly work on it while watching tv.
Unfortunately, I got several rows in and discovered a break in the yarn. Here was another end – generally for a skein
you have two and this one had more than that.
I ended up cutting off a large length of yarn as it was frayed and
One skein scarves – particularly lacy designs – don’t always
work up nicely to have joined material in them.
Too often you can see where the yarn was joined and it is a blemish in
the scarf. Fortunately I was able to
hide the join fairly well.
In talking to my daughter, I told her to remind me not to
buy the yarn again. She told me to complain
to the company. I did but thought
nothing will come of it. After all we
are talking about yarn which can and often does break and has flaws.
I was surprised when I contacted the company and got a very
prompt response. They had questions
which I shot off answers to as soon as I saw the email. Within an hour or two of contacting Lion Brand
company (http://www.lionbrand.com/) they
put in an order for a new skein.
This good customer service is surprising – not because I’ve
had bad experiences with the company but just because I feel good customer
service is declining in general. The
promptness of their response and their willingness to address the issue has
made me willing to go back and try more of their yarn.
Good job Lion Brand Company and thank you for
all you do.
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